FAQ

SOME FREQUENTLY ASKED QUESTIONS

HOW IS THE WINNER CHOSEN?

We do the draw Live on our Facebook page for everyone to see. We use Google’s random number generator to determine the winner, we will show you how the random number generator works prior to drawing the winning number. We also prove we are live by reading out comments and answering customer queries as we go.

WHEN IS THE DRAW FOR A COMPETITION?

The competition draw date is stated on the entry page for each competition. All draws will go ahead and have a guaranteed winner regardless of the amount of tickets that have been sold.

WHY IS THE TOTAL TICKETS VALUE MORE THAN THE PRIZE VALUE?

We price and limit our tickets to a set percentage margin for each prize. For full transparency we are happy to share that we add up to 80% on top of the prize cost to come up with the maximum amount of tickets ie a £5000 bike would have £4000 added, then that figure would be divided by the ticket price. That margin sounds like a lot but first of all that is based on a sell out and some of those tickets will be free where we have free ticket offers (10 + 1) or discounted with early bird offers. All our draws go ahead regardless of how many tickets are sold and we never extend the draw date. We are a business and we aim to make a profit but there are lots more associated costs other than just the cost of the prize. For instance the majority of the margin added goes straight on ad spend, then we have ad agency management fees too. There are courier collection and delivery costs (which can be very expensive to deliver bike depending on where the winner is located), photography costs, website costs, payment processing costs and then all the other business costs.

WHY IS MY ORDER ‘CANCELLED’?

Your order will show as cancelled if you did not complete the payment, or if your payment failed. Orders are automatically cancelled after 10 minutes if we do not receive a successful payment.

IS IGNITE COMPS A SCAM?

No! We are fully legit! Ignite Comps aim to be as transparent as possible, we display entry lists on the site for each competition and do all our draws live on Facebook using the Google random number generator. All of our competitions have guaranteed winners, meaning there will be no extensions and no prize alternatives. The prizes on offer will be won regardless of how many tickets are sold.

HOW CAN WE CONTACT YOU?

You can email us on info@ignitecomps.co.uk and we will respond within 2 business days.

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